Infrastructure
services
Infrastructure Planning | Administration | Structured Networking | Computer & Server AMC
This service is for you if:
► There is a need to improve the quality of service of automated workstations. ► You need to optimize costs for equipment maintenance and provision of the internal IT service. ► You are not satisfied with the quality of service of your current provider. ► There is a need in highly professional specialists who could solve emerging problems. ► You have a geographically distributed network of facilities, and you need to provide centralized maintenance with a single point of contact.Repair and maintenance of workplace (AMC)
In order to support computer and peripheral equipment in working condition, quite a large team of expensive IT specialists is needed. We are ready to become a single provider of support of your workstations, ensuring improvement in work quality and reduction of your costs.
This service includes local technical support for users on site, maintenance and repair of IT systems and engineering equipment, management of IT assets and licenses.
To ensure operability of IT and engineering infrastructure, it is necessary to maintain quite a large team of well-paid subject matter experts. We can become a single maintenance provider for your IT equipment and engineering systems, while guaranteeing an improvement in the quality of works and reduction of costs.
We provide for ongoing local presence of our specialists at your facilities. This service ensures the best target critical equipment recovery times after a failure.
The typical scope of works may include:
► Setting up new workplaces, upgrade of IT and engineering infrastructure
► Personnel training
► Incident resolution
► Regular maintenance
► Consultancy support
► Regular technical support
► Replacement of consumables
► Hardware inventory
► Arrangements for warranty equipment repair.
► Post-warranty computer or IT equipment repair.
► Equipment disposal.
Repair and support of workplaces stage:
1st Stage
▷ Carrying out pre-project inspection either it is for new structure installation or upgrade the same.
▷ Mutual approval of the scope of services based on the understanding the implementation criteria.
▷ Approval of the SLA (Service Level Agreement).
2nd Stage
▷ Transfer of the service to the performer, recall of the former team either it is for computer audit, networking, or server.
▷ Beginning of the service provision.
▷ Development of the service optimisation strategy based on the pre-project inspection.
3rd Stage
▷ Constant improvement of the quality of provided services.
▷ Optimisation of provided services, reduction of services costs.
▷ Monitoring the customer’s satisfaction.
▷ Trained staff.
▷ The customer's equipment is always in good condition.
▷ The customer receives uninterrupted service.
▷ Possibility of attracting professionals from related IT industries.
▷ Optimisation of the service provision.
▷ Work on constant improvement of the service.
▷ The customer does not need to maintain a personnel reserve against the possibility of illness and holidays.
▷ Optimisation of services means that fewer personnel will be needed.
▷ Return on investment increases through the extension of working lifespan.
▷ Full range of services, single processes.
▷ Single point of contact for all issues related to the equipment fleet maintenance.
▷ Operational consulting: we can advise you on how to get the most out of your equipment, even if it is not part of the main service.
▷ Customized approach to each customer.
▷ Team of professional engineers: we invest in employee training to develop their technical and soft skills.
▷ Authorizations from leading manufacturers
▷ Centralized remote support and a common knowledge base reduce the number of repeat visits by 80% or more.
▷ DEFINATION: In these conditions, the following meanings shall apply
1. THE CLIENT: Shall mean the person or Company specified in the agreement rendering services from TechJd.
2. TechJd: Shall mean TechJd that has agreed to maintain and service the said hardware/software or its assignees.
3. THE EQUIPMENT: Shall mean the items of equipment specified and covered in the agreement.
4. THE EQUIPMENT SITE: Shall mean both parties in writing may agree the location specified in the agreement or such other location as.
5. MAINTENANCE SERVICE CALL: Remedial maintenance of the equipment in order to maintain the equipment in satisfactory operating condition in accordance with the manufacture’s specification.
6. PREVENTIVE MAINTENANCE: Shall mean scheduled activities of general cleaning, check-up and minor adjustments on operating equipment. It is not necessary for TechJd to send out site engineers in order to carry this our but can be performed remotely.
7. WORKING DAY: Shall mean the official working hours specified in the agreement, during which maintenance services shall be available on each day.
8. RESPONSE TIME: Shall mean the time from receiving and responding to a call for remedial maintenance.
9. REPAIR TIME: Shall mean acceptable time required for solving the reported problem from time of arrival at the equipment site.
10. MAINTENANCE CHARGE: Shall mean the charge for maintenance service during the Working Day specified in the Agreement.
11. HOURLY RATE: Shall mean the current rate charged by TechJd, for maintenance service outside the terms of the Agreement.
12. ADDITIONAL TO CONTRACT: Shall mean any item of equipment notified to TechJd subsequent to the inception of the Agreement as requiring maintenance service.
13. STANDARD SERVICE: Shall mean exclusive contractual maintenance service on hardware as per Equipment List.
14. COMPREHENSIVE SERVICE: Shall mean contractual maintenance services on installed software asper on attached list of equipment.
▷ GENERAL:
15. Notwithstanding anything to the contrary in The Client's standard conditions or elsewhere, these conditions shall not be varied unless expressly agreed in writing and signed by an authorized person of TechJd. No other staff or agent of TechJd is authorized to vary the conditions here in contained orally or to make representations or promises about the maintenance service provided.
16. To the extent permitted by law, no term, warranty condition or other stipulation expressed or implied statutory or otherwise shall apply to the Agreement unless it is expressly contained in or incorporated into these conditions.
17. If law does not permit any provision of these Conditions, then such provision shall be considered as omitted to that extent only.
18. The Client shall not assign or otherwise transfer any right or obligation under the agreement without the prior written consent of TechJd.
▷ PERIOD OF AGREEMENT:
19. The agreement shall remain in force for 12 months from the date of signing of this agreement(contract) and shall be renewed thereafter for a period of one year, unless terminated by either party giving written notice by registered post or via email to the other at least 30 days before the date of renewal.
20. Should TechJd exercise its rights under Point No 19 of the agreement, The Client will be entitled to a rebate of any advance payments made in respect of the remaining period of the agreement.
21. Notwithstanding clause Point No 44 of the agreement, if repeatedly TechJd fails to perform its obligation under the agreement, The Client shall have the right to terminate the agreement by serving on TechJd at least 30 days’ notice in writing and detailing the reasons for such termination.
22. Should the Client exercise its rights under Point No 21 of the agreement, The Client will be entitled to a rebate of any advance payments made in respect of the remaining period of the agreement.
▷ TechJd WARRANTS:
23. TechJd warrant equipment ONLY that was purchased from TechJd and explicitly mentioned in the agreement is in optimum operational status at the date of the agreement or from the date it was handed over to The Client (installed).
24. Relative to the Comprehensive Service, TechJd warrants the software explicitly mentioned in the agreement is in optimum operational status at the date of the agreement. In cases of re-installation of any of the software mentioned in the agreement The Client shall provide the original software including the documentation if required (ONLY APPLICABLE TO LICENSEDSOFTWARE OWNED BY THE CLIENT).
▷ SERVICES:
25. TechJd will respond to Maintenance Service Calls by sending an engineer if required Afterall necessary online trouble-shooting calls fail to restore service to the Equipment Site within the response time specified in the agreement, provided that such calls are made to TechJd at the response centre telephone number specified in the agreement.
26. The Client is entitled to maximum of three (3) three maintenance service calls (site visits) per month per site. Any additional calls shall be chargeable at the standard service rates.
27. TechJd shall provide two (3) three pre-scheduled Preventive Maintenance services remotely or site visits per annum. Preventive Maintenance of the equipment will be carried out as specified under the agreement.
28. Should it be necessary for the Equipment to be removed from the Equipment Site to provide the remedial maintenance, TechJd will be liable for damage costs incurred in its removal and return, and will ensure the equipment whilst it is away from the equipment location.
29. TechJd will maintain a record of all maintenance work undertaken within the agreement. Such records will include as a minimum, a log number for each service request made. The log will record the date and time of the request, the work done, the date and time the work was completed, details of any parts replaced the name of the engineer and the length of time taken to perform the work.
30. The response time to Equipment Site shall be within 24 hours of working time from the initial call.
▷ CLIENT’S OBLIGATIONS: The Client shall:
31. Maintain a suitable environment and electrical supply for the equipment that complies with the specifications given by the manufacturer(s) and keep all external surfaces of the equipment clean and in good condition.
32. Operate the equipment in a proper manner, and always under the supervision of trained and competent personnel.
33. Not make any additions to, modifications of or adjustments to the equipment (including the installed systems software) without a written notice to TechJd.
34. Should the Client perform such functions specified in Point No 33, TechJd reserves the right to consider re-evaluating the treated equipment for the contractual warranty.
35. Should the modifications be performed as per Point No 33, thus completely changing the equipment’s configuration and subsequently its basic behaviour, such modification shall automatically void the equipment’s contractual warranty. TechJd would issue a new warranty for such equipment.
36. Provide sufficient working space and access for inspection and maintenance of the equipment at no charge to TechJd.
37. Co-operate fully with TechJd staff in the diagnosis for any malfunction of the equipment.
38. Not make any offer of employment or otherwise seek to entice away from the employment of TechJd any member of TechJd engineering staff. Any of TechJd engineering staff cannot be employed by The Client’s organization for period of 1 year from time of resignation or termination from TechJd.
39. Where the Comprehensive Service is applicable:
• Maintain original copies of installed software covered in the agreement (WHERE REQUIRED).
• Maintain and make available to TechJd engineers, when required standard documentation of the installed software.
40. Maintain suitable backup of data.
▷ CHARGES:
41. TechJd may increase or decrease the Maintenance Charge upon giving not less than 30 days notice in writing prior to the expiry of the initial period or at any time thereafter.
42. TechJd would institute new maintenance charges for equipment covered in Point No 35.
43. If maintenance service is commenced outside the period of the working day (at the request of The Client), or for any other reason not covered by the provisions of the agreement, then The Client shall pay TechJd at the Hourly Rate for services. The Hourly Rate will be applied to travel time as well as time spent at the Equipment Site. The Client shall reimburse TechJd for all out -of- pocket expenses incurred and costs of parts used if applicable.
44. The Client shall give TechJd written notice before moving any item of the equipment to a new Equipment Site. TechJd reserves the right of inspection, of the equipment, at the new Equipment site within 14 days of re-location and The Client will be invoiced for relocation charges, un-installation and re-installation charged by TechJd for the work carried out.
45. The current standard hourly service rates for diagnostics / repairs are Rs.250/- per hour. Please note that this price is subject to change without notice and is dependent upon a number of factors. Should there be any price change of this sort, we shall notify you of this change inwriting, later on, the changed hourly rate shall then be applicable in case of Point No 43.
46. For all Maintenance work to be conducted outside your region, The Client will have to pay additional allowance of Rs.1000/- per day per staff. This charge is subject to variation depending upon the agreement made with The Client if at all such situation is to arise for more than once, meaning that the outside your region location would then be a permanent location for the equipment.
▷ TERMS OF PAYMENT:
48. The maintenance charges as per the agreement have to be paid 100% in Advance.
49. Where any Maintenance service is provided which is not covered by the provisions of the agreement The Client shall pay immediately on presentation of an invoice for the additional charges.
▷ PARTS:
50. The cost of any replacement parts and any associated costs for transporting replacement parts to the maintenance site shall be borne by The Client unless the equipment manufacturer warrants such parts through a supplier and the time for the warranty has not elapsed.
51. Replaced parts covered by the manufacturer’s warranty for India, for which TechJd has dealership agreement with the manufacturers, the replaced parts shall remain the exclusive property of TechJd relative to this agreement.
52. TechJd shall at its option repair or replace (on an exchange basis) any parts of the equipment that become unserviceable in normal use. Replacement parts shall become part of the equipment and those parts that have been replaced shall become the property of TechJd.
▷ EXCLUSIONS: This maintenance service does not include:
53. Maintenance of accessories, attachments, machine or any other items not included in the equipment specified in the agreement.
54. Electrical work external to the equipment, making modifications or specification changes to the equipment, performing services connected with relocation of the equipment, adding, removing accessories, attachments or other devices.
55. Provision of supplies or accessories, including (but not limited to) cartridge disc, floppy discs, magnetic tapes, printer ribbons, power cable and any item defined as "consumable" by the manufacturer.
56. Installing/rectifying software and restoring of data, unless the agreement includes the Comprehensive Service.
57. Maintenance of equipment or software items not specified in the agreement nor notified to TechJd as an addition to the contract.
▷ LIMITATION OF LIABILITY:
58. The liability of TechJd in respect of any breach of the agreement or any default act or mission of TechJd, its servants, agents or sub-contractors in relation to the subject matter of the agreement and for which TechJd is legally liable to The Client shall be limited to damages.
59. TechJd shall not be liable for any consequential loss or damage however caused, including [but not limited to] liability for business interruption or loss of profits.
▷ FORCE MAJEURE:
60. Neither the client and TechJd shall be liable to the other for any delay, loss of business, damage or injury. This can/may be caused by Acts of God, strikes, lockouts, civil commotion, riots .war, fire, explosions, sabotage, storm, floods, earthquake, fog, subsidence or requisition of labour or materials for state purposes or any other cause beyond their control.
▷ NOTICES:
61. Either party to the contract may give any notice to the other party by posting a letter, addressed to the other party as its registered office (if any) or last known relevant place of business, and sent by registered post or official email. Any notice so sent shall be deemed to have been properly and effectively delivered, upon the expiration of 48 hours after it shall have been posted.
▷ LAW:
62. This contract shall be constructed in accordance Indian Law and the parties hereby submit to the exclusive jurisdiction of the Indian Courts.
▷ EQUIPMENT:
63. The Client will have to furnish the List of equipment (hardware and/or software) that shall be covered under this maintenance contract: This list should be initialled by both parties and should be attached with the contract with proper labelling and unique identity (UID), UID and location is mention by TechJd as per infrastructure survey.
▷ WORKING HOURS:
64. Our official working hours are 10:30am to 08:30pm on Monday to Saturday.
65. TechJd shall respond to all calls made to numbers listed below during office hours.
• Mobile: +91 76006 82109
• Email : [email protected]
• TechJd shall only respond to calls if made by authorized personnel whose names and contact details have to be mentioned by The Client in contract.
▷ ACCEPTANCE OF CONTRACT:
66. The Client acknowledges that he/she has read and understood this contract and agrees to be bound by its terms and further agrees that this is the complete and exclusive settlement between the two parties. This exclusive settlement therefore super cedes all proposal oral or written and all other communications and prior agreements between the parties relating to the subject matter of this agreement. The terms of this agreement may not be amended, modified or rescinded except by a written instrument signed by both parties.