Hardware & Software
Repair Solution
Hardwre & Softwre Support | Repair & Recycle | Update & Upgrade | Maintenance & Contract
This service is for you if:
► Your equipment is malfunctioning. ► You don't know what to do with your Computer or IT equipment. ► End of IT support of equipment. ► End of Life of computer or IT equipment. ► You required high-quality maintenance & repair services.Computer or IT equipment maintenance and repair
Any computer or IT equipment is developed with consideration for the limitation of its lifetime. Upon End of Warranty, End of Support, and End of Life, and we are one of the best service and support provider for your computer or IT equipment problem either it can be related to hardware or software we are here to serve you best, the company needs to answer the question: what is to be done with this faulty equipment?
And here, there are 4 options:
► Maintain legacy computer or IT equipment on its own.
► Replace or Repair the faulty computer or IT equipment either problem related to Hardware or Software.
► Prolong the guarantee period buying a service package from computer or IT equipment manufacturer.
► Conclude a post-warranty maintenance and repair service of your computer or IT equipment from TechJd or sign your individual (M&R) contract with TechJd Services.
TechJd Services (M&R or AMC) contract or seperate service of your computer or IT equipment include the following options:
▷ Multi-vendor technical support of software and hardware complexes.
▷ Warranty and post-warranty repair of computer or IT equipment.
▷ Modernization of computer or IT equipment.
▷ Conduct of special controls and researches.
▷ Disposal of computer or IT equipment.
▷ Support of TechJd Services' Service center.
Computer or IT equipment covered by TechJd Services as seperately or with M&R contract(AMC):
▷ Workstation and Servers Computer
▷ Active networking equipment.
▷ Laptop Computers
▷ Desktop Computers
▷ Imac & MacBook Computers
▷ All In One Computers
▷ Printer & MFD's Machine
▷ Monitor and LED/LCD panels
▷ DVR/NVR Survellience equipment
▷ The computer or IT equipment maintenance is carried out with the support of and under the supervision of highly competent specialists from service department and certified service centers.
▷ Consulting, as well as support of users and hardware and software packages engineers.
▷ Proactive monitoring of the computer or IT equipment hardware component.
▷ Computer or IT equipment functional testing.
▷ Computer or IT equipment maintenance checks.
▷ Microcode update control.
▷ Computer or IT equipment restoral.
▷ Elimination of manufacturing and design defects of products.
▷ Electronic and mechanic repair of failed computer or IT equipment and its components.
▷ Functional and check-up tests of computer or IT equipment.
▷ Hot swapping for the period of the computer or IT equipment repair.
▷ Defective computer or IT equipment management.
▷ Performance analysis.
▷ Consulting on computer or IT equipment configuration optimization.
▷ TechJd Service center provides support of computer or IT equipment used in the field of retail & personal, schools & organisation, industries & corporate, SMBs & Enterprises.
▷ We perform full cycle of restoration of computer or IT equipment operation from renowned global manufacturers.
▷ Repair estimate of the parts or software service are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.
▷ Spare price in not included with service price both are mentioned individually.
▷ Sevice rate is fixed as per described in Mail, Quotation, Whatsapp, or by Oral discussion
▷ Physical verification of the material is only possible when it reaches to our workshop.
▷ We cannot be responsible for loss or corruption of any data when formatting or working on any Computer or hard drives, it is the client’s responsibility to in writing, inform us of any data to be saved or backed up. Without written backed up data requests we assume Computer can be wiped without saving any current data. We may contact you to inform you that a format is required and then we would normally require client to request data saved.
▷ All Software's and Data are of client responsibility, please backup all the data before submitting for repair. Alternatively we can make personal data backup for an extra charge.
▷ Any estimates and/or quotes for product / service are valid for 2 days only from given date.
▷ If your computer contain a hardware/software fault and we cannot repair it on site, we can take it and bring it back repaired with extra charge for pickup & drop facility if you agree.
▷ All repairs of Laptop / Desktop / Printer / Server / Monitor are warranted for 24 hours from the date & time of Closed Call.
▷ This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions.
▷ In case of repeat issue/problem we can only be liable to give free service not on spare parts need to be installation at workshop or on address provided at the time of call logged.
▷ In no event we will be not liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.
▷ On-site services and response times:
1. Performed during Standard Business Hours.
2. Availability of parts.
▷ Replacement Policy:
3. No advance replacement will be issued unless the faulty is returned as per manufacturer terms.
4. If you want, on behalf of you we will provide the replacement service(pick n drop) on chargeable basis as per manufacturer terms.
▷ Payment Terms:
5. Diagnosis fees at the time of Pick-up, remaining at the time of delivery or completion of work. No credit is available.
6. We will hold your computer as security until payment has been received in full.
7. It is payable even if we determine that the laptop is not faulty, that the fault is not repairable, or you decide not to proceed with the repair. You have to payable minimum diagnosis charge ₹ 450/-
▷ Privacy & Policy
8. All communication is logged and recorded to and from for customer satisfaction and fraud prevention purposes.This includes all phone calls (incoming and outgoing), SMS, Whatsapp chat, Emails, etc.. Communication is treated with strictest confidence but telephone calls may be used as proof of verbal accepted quotes.
9. Any Customer information (such as Name, Address or email address) that we hold will not be sold or passed on to any other 3rd party companies or anyone that does not work for us. We reserve the right to pass details (including address or details of all types of communications) if required.